Privacy Policy
DogPack Privacy Policy
Effective as of September 1, 2021
Last updated: October 26, 2026
Contents
1. General
2. Information We Collect
3. Cookies and Similar Technologies
4. How We Use Personal Data
5. Legal Bases for Processing
6. How We Share and Disclose Personal Data
7. Business Pins
8. International Transfers
9. Retention and Destruction of Personal Information
10. Security and Breach Notification
11. Your Choices
12. Your Privacy Rights
13. Children's Privacy
14. Changes to this Privacy Policy
15. Contact Us
1. General
Welcome to the Privacy Policy of DogPack App Inc. ("DogPack," "we," "us" or "our"). DogPack is a digital platform that helps dog owners find dog parks and dog-friendly areas, dog-friendly businesses and dog friends worldwide. It also offers an online marketplace (the "Marketplace"), travel and accommodation booking features, walk tracking and premium subscription features. Users can upload media, check in to and out of parks, send messages, and earn Badges, Treats and DogPack Points ("Points"). Treats and Points are rewards described in our Terms and Conditions.
This Privacy Policy applies to the DogPack mobile application (the "App"), our websites www.dogpackapp.com and shop.dogpackapp.com (the "Site"), and the services available through them (together, the "Services"). It explains what personal information ("Personal Data") we collect, how we use and share it, and the choices and rights you have. Please read it before using the Services or giving us any Personal Data. If you have any questions, contact us at [email protected].
DogPack App Inc. is responsible for your Personal Data under this Privacy Policy. Our Privacy Officer is Aryeh Punski, who can be reached at [email protected].
2. Information We Collect
We collect information that, alone or combined with other information, can be used to identify you.
Information you provide to us
Account data: your username and email address, which are required to create an account. If you sign up using a third-party sign-in service (such as Sign in with Apple), we receive the information that service shares with us. If you use Apple's "Hide My Email" option, we receive a private relay address instead of your email address.
Profile and pet data: information you choose to add to your profile and your dogs' profiles, such as your name, profile photo and city, and your dog's name, breed, age, size, photos and other details.
User content and messages: photos, videos, posts, comments, reviews, lost dog alerts and messages you send through the Services, including messages with other users and Marketplace sellers. Content you post publicly can be seen by other users.
Marketplace and purchase data: when you buy on the Marketplace, whether signed in or as a guest, we collect your name, shipping address, email address, phone number (if provided), order details and order history. If you use Subscribe & Save, we also collect your subscription details, such as the products, frequency, quantity, shipping address, next order date and your Points preferences.
Seller and business data: if you register as a Marketplace seller or list a Business Pin, we collect business and contact information, tax information, and the information needed to verify your identity and set up payouts. Identity verification and bank details are collected by our payment processor, Stripe.
Booking and partner data: if you use travel or accommodation booking features, request an insurance quote, or take part in a partner offer, we collect the information you provide for that purpose.
Communications with us: information you provide when you contact us for support or give us feedback.
Information we collect automatically
When you visit, use or interact with the Services, we automatically receive certain information, including:
Log data: information that your browser or device automatically sends when you use the Services, such as your IP address, browser type and settings, the date and time of your request, and how you interacted with the Services.
Device data: the name and model of your device, operating system and browser, device identifiers, advertising identifiers (where you permit them to be collected) and push notification tokens.
Usage and activity data: how you use the Services, such as the content you view or engage with, the features you use, the actions you take, and the time, frequency and duration of your activities. We use this information, among other things, to award Badges, Treats and Points accurately. It also includes aggregate information, such as the number of visitors, peak hours of use, pages visited and referring websites (for example, google.com or bing.com).
Geolocation data: if you enable location services for the App, we collect your precise location (latitude and longitude) and related information such as city, state or province, postal code and country. If you allow it, we also collect location in the background to support Auto Check-in and Auto Check-out and to record walks while walk tracking is active. We may also derive your approximate location from your IP address. We use geolocation data to direct you to, and check you in to and out of, dog parks and dog-friendly areas, to show you nearby content and services, and to provide walk tracking.
Walk data: when you use walk tracking, we collect the route, distance, duration and time of your walks and store them in your Walk History.
Cookies data: information collected through cookies and similar technologies, as described in Section 3.
Information we receive from third parties
Payment information: Marketplace payments, Subscribe & Save payments and Website subscriptions are processed by Stripe, which collects your payment card details directly. DogPack does not collect or store your full card number. We receive limited information, such as the card brand, the last four digits, the payment status and transaction identifiers.
App store purchases: if you make an in-app purchase, the transaction is processed by the Apple App Store or Google Play. We receive information such as the product identifier, purchase and renewal status, purchase date, store region and a transaction or receipt identifier, which we use to provide purchased features, manage subscriptions, provide support, prevent fraud and keep business records.
Connected stores: if you are a seller and connect a third-party store such as Shopify, we receive product, pricing, shipping, inventory and order information from that platform.
Partners: booking partners and other Partners may tell us when you complete a booking, referral or partner offer (for example, downloading a partner's app and creating an account), so that we can calculate commissions or award Points.
Advertising and analytics partners: we may receive information about how you found DogPack and how you interact with our ads.
3. Cookies and Similar Technologies
We and our service providers use cookies, software development kits (SDKs), pixels and similar technologies to operate and secure the Services, remember your preferences, make the Services easier to use on future visits, understand how the Services are used, and measure and improve our marketing. Some of these technologies are provided by advertising and analytics partners such as Meta (Facebook), Google, Apple, Microsoft and Amazon, which may collect information about your activity on the Services and across other websites and apps over time in order to show you targeted ads and measure their effectiveness.
Where the law requires it, we ask for your consent before using non-essential cookies or similar technologies. You can control cookies through your browser settings and limit advertising tracking through your device settings, as described in Section 11. Our Site does not respond to "Do Not Track" browser signals, but we honour Global Privacy Control signals as described in Section 12.
4. How We Use Personal Data
We use Personal Data to provide the Services, including to create and manage your account, direct you to dog parks and dog-friendly areas, and provide customer support. We also use Personal Data:
To communicate with you and respond to your inquiries, comments, feedback and questions.
To manage our relationship with you, including sending you administrative information about the Services and changes to our Terms and Conditions, this Privacy Policy and our other policies.
To process Marketplace orders, payments, refunds and Subscribe & Save orders, to share order information with sellers so they can fulfil your order, and to handle disputes and chargebacks.
To run our rewards programs, including Badges, Treats, Points and cashback.
To connect you with Partners and booking partners when you ask for a quote, offer or booking.
To personalize your experience, including your feed and Marketplace search results and recommendations, based on information such as your pets' profiles, your location and your activity. This personalization does not produce legal or similarly significant effects for you.
To analyze how you use the Services, and to provide, maintain and improve their content and functionality, develop our business and inform our marketing strategy.
To show you ads for DogPack on third-party platforms and measure how well our marketing campaigns work.
To administer and protect DogPack and the Services, prevent fraud, criminal activity and misuse, and ensure the security of our IT systems, architecture and networks (including troubleshooting, testing, system maintenance, support and data hosting).
To comply with legal obligations and legal process, to protect our rights, privacy, safety and property and those of our affiliates, you and others, and to enforce our terms and policies.
Marketing. We may send you information we believe will interest you, such as promotional emails and push notifications about DogPack. Where required by law (for example, for users in Canada, the European Union and the United Kingdom), we will only send you marketing messages if you have given your consent. You can opt out at any time by following the instructions in any promotional email or by contacting [email protected]. If you unsubscribe, you will stop receiving marketing communications, but we will still contact you about your account, orders and the Services. Unsubscribe requests may take up to 5 business days to take effect.
5. Legal Bases for Processing
If you are in the European Union, the European Economic Area or the United Kingdom, we rely on the following legal bases to process your Personal Data:
Performance of a contract: to provide the Services you request, such as your account, Marketplace orders, Subscribe & Save, walk tracking and customer support.
Legitimate interests: to operate, secure, improve and promote the Services, prevent fraud and misuse, personalize your experience, and build our business relationship with you. "Legitimate interests" means our interests in conducting our business and developing our relationship with you. We will not use your Personal Data for activities where the impact on you overrides our interests, unless we have your consent or the activity is otherwise permitted by law.
Consent: for example, for precise and background location, non-essential cookies and advertising technologies, and marketing messages where consent is required. You can withdraw your consent at any time.
Legal obligation: to comply with tax, accounting, consumer protection and other legal requirements.
If you have questions about the legal basis we rely on for a particular use of your Personal Data, please contact our Privacy Officer.
6. How We Share and Disclose Personal Data
We do not sell your Personal Data for money. We share Personal Data in the following circumstances:
Service providers: we share Personal Data with service providers that help us run our business, including hosting, cloud and other IT providers; email, push notification and customer engagement providers; database and sales services; customer relationship management and customer feedback services; security services; and analytics services. They access, process or store Personal Data on our behalf and in accordance with our instructions.
Marketplace sellers: when you place an order, we share the information needed to fulfil it (such as your name, shipping address, contact details and order details) with the seller. Sellers use this information as independent controllers and are responsible for their own handling of it.
Payment processors: Stripe processes Marketplace payments, Subscribe & Save payments, Website subscriptions and seller payouts, and receives the information needed to process transactions, prevent fraud and handle disputes and chargebacks. Stripe's use of your information is governed by its own privacy policy.
Merchandise store: our merchandise store at shop.dogpackapp.com runs on Shopify, and merchandise orders are fulfilled by our print-on-demand partner, which receives the information needed to produce and ship your order.
Partners and booking partners: if you choose to request a quote or offer from a Partner (for example, a pet insurance provider such as Healthy Paws or Fetch for users in the United States), make a travel or accommodation booking through a booking partner, or take part in a partner offer, we share the information reasonably needed for that purpose, as described in the "Partner Services" section of our Terms and Conditions. The Partner's use of your information is governed by its own privacy policy.
Advertising and analytics partners: advertising and analytics partners, such as Meta (Facebook), Google, Apple, Microsoft and Amazon, may collect information such as device and advertising identifiers and in-app or website events through cookies and SDKs, to measure and improve our advertising. You can control this as described in Sections 11 and 12.
Connected platforms: if you are a seller and connect a third-party platform such as Shopify, we exchange the information needed to sync your store, products and orders with that platform.
Other users: information you post publicly, such as your profile, dog profiles, posts, reviews and lost dog alerts, is visible to other users of the Services.
Business transfers: if we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or part of our assets, or transition of service to another provider, your Personal Data may be shared with counterparties and their advisers during the diligence process and transferred to a successor or affiliate as part of that transaction.
Legal requirements: where required by law, or where we believe in good faith that it is necessary to (i) comply with legal or regulatory obligations, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (v) protect against legal liability.
7. Business Pins
Businesses and individuals that use the Business Pins service described in the "Business Pins" section of our Terms and Conditions agree that the following information, if provided to DogPack, will be made public to users of the App:
Name;
General location (for example, Toronto) and approximate distance from the user;
Contact details, including phone number and email address;
Website and social media accounts;
The services offered by the business; and
Photographs provided by the business.
8. International Transfers
DogPack is based in Canada. Your Personal Data may be transferred to, stored in and processed in Canada, the United States and other countries where we or our service providers and partners operate. These countries may have data protection laws that are less stringent than, or otherwise different from, the laws of the country where you live.
Where we transfer Personal Data outside the European Economic Area or the United Kingdom, we make sure that appropriate safeguards are in place, such as an adequacy decision covering the destination country (including, where applicable, the European Commission's adequacy decision for Canada) or Standard Contractual Clauses. Where we communicate Personal Data outside Quebec, we first assess whether the information will receive adequate protection, as required by Quebec law.
9. Retention and Destruction of Personal Information
We keep Personal Data for different periods depending on the type of information and why we collected it. We keep data as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements and meet legitimate business needs.
Account deletion. You can delete your account at any time using the "Delete Account" feature in the App's settings or by contacting us. When you request deletion, your account is deactivated for 30 days, during which you can cancel the deletion by logging back in. After that period, your account and associated Personal Data are permanently deleted or anonymized, except for information we must keep for the periods described below.
Retention periods:
Account information: for as long as your account is active, and up to 12 months after account deletion where needed to comply with legal requirements or resolve disputes.
Location data: up to 12 months, to provide and improve the App's features (except Walk History, described below).
Walk History: while your account is active, unless you delete individual walks, and deleted with your account.
User content and messages: while your account is active, and deleted with your account, unless we need to keep specific content to investigate a report, prevent fraud or comply with the law.
Marketplace transaction records: order, payment, refund, cashback and dispute records are kept for as long as required by tax, accounting and other applicable laws (generally up to seven (7) years), even after account deletion.
Guest orders and subscriptions: while the subscription is active and then for the periods that apply to Marketplace transaction records.
Marketing preferences: until you opt out of marketing communications. After that, we keep only your email address and opt-out status (a "suppression record") so that we can respect your choice.
When a retention period ends, we securely destroy or anonymize the data. Personal information on paper or electronic media is shredded, incinerated or otherwise destroyed in an irreversible manner, and electronic data is destroyed beyond recovery, for example by overwriting it with non-sensitive data.
If you would like to learn more about our retention periods, please contact our Privacy Officer.
10. Security and Breach Notification
We take reasonable technical and organizational measures to protect your Personal Data from loss, misuse, unauthorized access, disclosure, alteration or destruction. These measures include encryption, secure servers, access controls and regular system monitoring, and we regularly review and update our security practices.
No method of transmitting data over the internet or storing it electronically is completely secure, so we cannot guarantee absolute security. To help protect your account, we encourage you to use a strong password, enable two-factor authentication where available, and avoid sharing sensitive information through unsecured email or messaging platforms. If you subscribed to Subscribe & Save as a guest, please keep your subscription emails private, as the links in them can be used to manage your subscription.
Breach notification. If a security incident involving your Personal Data presents a risk of harm to you, DogPack will notify you and the relevant authorities within a reasonable time and in accordance with applicable laws. Our notice will describe the nature of the incident, the data affected and the measures you can take to reduce potential harm.
If you have concerns about the security of your information, please contact us at [email protected].
11. Your Choices
Whether you provide Personal Data to us is up to you, but if you choose not to provide information needed for certain features, you may not be able to use those features. You can also:
Review and update your profile information in the App at any time;
Unsubscribe from marketing emails using the link in any marketing email;
Turn push notifications and location access (including background location) on or off in your device settings or the App's settings;
Limit advertising tracking through your device settings (for example, Apple's App Tracking Transparency prompt or the advertising ID settings on Android) and control cookies through your browser settings;
Opt out of the "sharing" of your Personal Data for targeted advertising, as described in Section 12; and
Contact us to request access to, correction of or deletion of your Personal Data.
Features that can identify, locate or profile you, such as precise and background location and personalized advertising, are turned off until you give permission, and you can turn them off again at any time in your device settings or the App's settings.
12. Your Privacy Rights
Depending on where you live, you may have some or all of the rights described below. To exercise any of them, contact us at [email protected] or contact our Privacy Officer at [email protected]. We may need to verify your identity before responding, for example by sending an email to the address associated with your account. You may authorize an agent to make a request on your behalf where the law allows. We will respond within the time required by applicable law, and we will not discriminate against you for exercising your rights.
Canada and Quebec
Under Canadian privacy laws, including Quebec's Act respecting the protection of personal information in the private sector (as amended by Law 25), you have the right to:
Access the Personal Data we hold about you and receive a copy of it, along with certain other details. We may charge a reasonable fee for additional copies.
Correct Personal Data that is inaccurate, incomplete or ambiguous. If we have shared your Personal Data with others, we will tell them about the correction where possible.
Withdraw your consent to our processing of your Personal Data, subject to legal and contractual restrictions.
Request deletion of your Personal Data, or ask us to stop disseminating it, where the law allows.
Data portability: receive Personal Data you provided to us in a structured, commonly used technological format, or have it transferred to another organization.
Be informed about the Personal Data we use to make any decision based exclusively on automated processing and to submit observations about it. DogPack does not currently make decisions about you based exclusively on automated processing.
Privacy by default: where the Services offer settings that control how your Personal Data is shared or made public, the most privacy-protective settings apply by default.
File a complaint with the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada if you have concerns about how we handle your Personal Data.
European Union, European Economic Area and United Kingdom
This section applies to individuals in the European Union, the European Economic Area (including Iceland, Liechtenstein and Norway), the United Kingdom and, where applicable, Switzerland. DogPack App Inc. is the data controller of your Personal Data. Under the General Data Protection Regulation ("GDPR") and the UK GDPR, you have the right to:
Access: request information about, and a copy of, the Personal Data we hold about you.
Rectification: correct any inaccuracies in your Personal Data.
Erasure: ask us to delete your Personal Data. Account deletions take effect after the 30-day deactivation period described in Section 9.
Restriction: ask us to limit the processing of your Personal Data in certain circumstances. If we have shared your Personal Data with others, we will tell them about the restriction where possible.
Data portability: receive a copy of the Personal Data you provided to us in a structured, commonly used and machine-readable format, and reuse it elsewhere.
Object: object to our processing of your Personal Data. Where we rely on legitimate interests, we will stop unless we can show compelling legitimate grounds for the processing or we need the data to establish, exercise or defend legal claims. Where we process your data for direct marketing, we will always stop, although we may keep minimal information to make sure your choice is respected.
Withdraw consent: where we rely on your consent, you can withdraw it at any time. This does not affect processing carried out before you withdrew it.
Lodge a complaint with the data protection authority in the country where you live or work, or where you believe an infringement occurred (in the UK, the Information Commissioner's Office).
California
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA"), gives you the right to:
Know the categories of Personal Data we have collected about you, the purposes for which we collected it, the categories of sources from which it was collected, and the categories of third parties to whom we disclosed it;
Access the specific pieces of Personal Data we have collected about you;
Correct inaccurate Personal Data we hold about you;
Request that we delete your Personal Data, subject to certain exceptions;
Opt out of the "sale" or "sharing" of your Personal Data;
Limit the use of sensitive Personal Data to what is necessary to provide the Services; and
Not be discriminated against for exercising these rights.
Sale and sharing. DogPack does not sell your Personal Data for money. However, our use of third-party advertising cookies and SDKs to show you targeted ads, described in Sections 3 and 6, may be considered "sharing" of Personal Data for cross-context behavioural advertising under California law. You can opt out of this sharing at any time by using the "Do Not Sell or Share My Personal Information" link on our Site or by emailing [email protected] with the subject line "Do Not Sell or Share." We treat Global Privacy Control (GPC) signals sent by your browser as a valid opt-out request for that browser. We do not knowingly sell or share the Personal Data of consumers under 16 years of age.
Sensitive Personal Data. We use precise geolocation only to provide the features you request, such as check-ins, nearby content and walk tracking, and we do not use sensitive Personal Data to infer characteristics about you.
If you have questions about your rights or these disclosures, or would like this notice in an alternative format, contact us at [email protected].
Other U.S. states
Residents of other U.S. states with comprehensive privacy laws (such as Colorado, Connecticut, Virginia, Texas, Oregon and others) may have similar rights to access, correct and delete their Personal Data, obtain a copy of it, and opt out of targeted advertising, the sale of Personal Data and certain profiling. To exercise these rights, contact [email protected]. If we deny your request, you may appeal by emailing [email protected] with the subject line "Privacy Appeal," and we will respond within the time required by applicable law.
13. Children's Privacy
DogPack is intended for adults. As set out in our Terms and Conditions, you must be at least 18 years old to create an account. We do not knowingly collect Personal Data from children. If you believe that a child has provided us with Personal Data, please contact us at [email protected] and we will delete it.
14. Changes to this Privacy Policy
Our Services and our business may change from time to time, and we may update this Privacy Policy as a result. When we do, we will post the updated version on this page and update the "Last updated" date at the top, unless the law requires another type of notice. We will notify users by email or in-app notification of significant changes. By continuing to use the Services or providing us with Personal Data after we have posted an updated Privacy Policy, or notified you where applicable, you acknowledge the updated Privacy Policy. Where the law requires your consent to a change, we will ask for it.
15. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or would like to exercise your rights, please contact us:
DogPack App Inc.
Email: [email protected]
Mailing address: 9999 Cavendish Boulevard, Suite 101, Saint-Laurent,
Quebec H4M 2X5, Canada
Privacy Officer: Aryeh Punski
Email: [email protected]